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FREE SHIPPING ACROSS SRI LANKA ON ORDERS OVER Rs. 5,000/= • SAME DAY DISPATCH
PRIVACY POLICY

Your Privacy Matters

At Sofia Gift Shop, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase from us.

Table of Contents

Information We Collect

  • Personal Information
    We may collect personal details such as your name, email address, phone number, billing address, and delivery address when you place an order or contact us.
  • Payment Information
    Payments are processed securely through trusted payment methods such as bank transfer or approved payment gateways. We do not store your full payment or card details on our servers.
  • Order & Personalization Details
    This includes products purchased, order history, customization details (such as names, photos, or messages), and delivery preferences.
  • Technical Information
    We may collect technical data such as IP address, browser type, device information, and website usage data through cookies or analytics tools to improve our website experience.

How We Use Your Information

We use your information to:

  • Process and fulfill orders, including personalized products
  • Communicate order confirmations, updates, and delivery status
  • Provide customer support and respond to inquiries
  • Improve website functionality and user experience
  • Send promotional messages or offers (only with your consent)
  • Ensure secure transactions and prevent fraudulent activity

Sharing of Information

Sofia Gift Shop respects your privacy and does not sell, rent, or trade your personal information.

We may share necessary information with:

  • Payment service providers to process transactions securely

  • Courier and delivery partners to fulfill orders

  • Technical and IT service providers supporting our website

  • Legal or regulatory authorities when required by law

All third parties are required to handle your data responsibly and securely.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure. All online transactions are handled through secure, encrypted payment systems provided by trusted gateways.

Your Rights

You have the right to:

  • Access and review your personal information

  • Request corrections or updates to your data

  • Opt out of marketing communications at any time

  • Request deletion of your personal data or account, subject to legal, accounting, or order fulfillment requirements

To exercise these rights, please contact us using the details available on our website.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze site performance, and improve our services. You can manage or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. Sofia Gift Shop is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us through the details provided on our website.

Contact Us