FREE SHIPPING ACROSS SRI LANKA ON ORDERS OVER Rs. 5,000/= • SAME DAY DISPATCH
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FREE SHIPPING ACROSS SRI LANKA ON ORDERS OVER Rs. 5,000/= • SAME DAY DISPATCH
TERMS & CONDITIONS

Welcome to Sofia Gift Shop

These Terms & Conditions govern your use of the Sofia Gift Shop website and services. By accessing our website, placing an order, or using our services, you agree to be bound by the terms outlined below. Please read them carefully before making a purchase.

Table of Contents

General Use

  • By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

  • You agree to use this website for lawful purposes only and in a manner that does not violate any applicable laws or regulations.

Products & Services

  • Sofia Gift Shop specializes in custom wood and photo gifts.

  • Product images are for illustration purposes only; slight variations in color, texture, or design may occur due to the handcrafted nature of our products.

  • Personalized products are created based on the information provided by the customer. Please ensure all customization details are accurate before submitting your order.

Pricing & Payments

  • All prices displayed on the website are in Sri Lankan Rupees (LKR) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • Payments may be made via bank transfer or approved online payment gateways.
  • Orders will be processed only after full payment has been received.

Orders & Customization

  • Once an order is placed and customization or production has begun, it cannot be modified, cancelled, or refunded.
  • Sofia Gift Shop is not responsible for errors in personalization caused by incorrect information provided by the customer.

Shipping & Delivery

  • Delivery timelines provided are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
  • Sofia Gift Shop is not responsible for delays caused by third-party courier services once the order has been dispatched.
  • Customers are responsible for providing accurate delivery details at checkout.

Returns & Refunds

  • Personalized and custom-made products are non-refundable, except in cases where the item is defective, damaged, or incorrect due to our error.
  • Non-custom items may be eligible for return subject to our Return & Refund Policy.
  • Please refer to our Return & Refund Policy page for full details.

Intellectual Property

  • All content on this website, including text, images, logos, designs, and graphics, is the property of Sofia Gift Shop and is protected by applicable intellectual property laws.

  • You may not copy, reproduce, distribute, or use any content without prior written permission.

Limitation of Liability

  • Sofia Gift Shop shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our liability, if any, shall be limited to the value of the product purchased.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Third-Party Links

Our website may contain links to third-party websites. Sofia Gift Shop is not responsible for the content, policies, or practices of these external sites.

Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Sri Lanka.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us using the details provided on our website.

Contact Us